Privacy Policy

This Privacy Policy explains how V21 (UK) Ltd ("we", "us", "our") collects, uses, and protects your personal data when you use our email alias service ("Service").

We are committed to protecting your privacy and handling your data in accordance with UK GDPR and applicable data protection laws.

Account Information: email address, username, password (stored securely, not in plain text).

Optional Information: name (if provided), usage preferences or onboarding responses.

Service Data (Metadata Only): alias email addresses, sender email addresses, timestamps of emails, subject lines (where applicable), delivery status (forwarded, failed, blocked).

We do NOT store full email content except where required for temporary processing.

We use your data to:

· Provide and operate the Service

· Forward emails to your destination inbox

· Manage your account and subscriptions

· Process payments via Stripe

· Monitor usage and prevent abuse

· Improve the platform

We process your data based on:

· Contract to provide the Service you signed up for

· Legitimate Interests to maintain security and improve the Service

· Legal Obligations where required by law

Emails sent to your aliases are processed for forwarding purposes only.

· Emails pass through our system and third-party providers (e.g. Mailgun)

· We do not access or store content beyond what is required for delivery

· We may log metadata (not full content) for system functionality

All payments are processed securely via Stripe. We do not store your card details. Stripe handles payment information in accordance with their own privacy policy.

We only share your data with trusted third parties necessary to operate the Service, including: email delivery providers (e.g. Mailgun), payment processors (Stripe), and hosting providers.

We do not sell your data to third parties.

We retain your data only as long as necessary:

· Account data while your account is active

· Metadata logs for operational and diagnostic purposes

· Deleted accounts data may be retained for a limited period for legal or security reasons

Under UK GDPR, you have the right to:

· Access your personal data

· Correct inaccurate data

· Request deletion of your data

· Restrict or object to processing

· Request data portability

To exercise these rights, contact us at: support@v21.uk

We take reasonable technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

We may use cookies or similar technologies for: authentication, session management, and basic analytics. A separate Cookie Policy may be provided.

Our Service relies on third-party providers (e.g. Stripe, Mailgun). Their use of your data is governed by their own privacy policies.

We may update this Privacy Policy from time to time. Continued use of the Service indicates acceptance of any updates.

If you have any questions about this Privacy Policy or your data, please contact: support@v21.uk